YOUR PRIVACY

Protecting the trust of our customers and any personal information you provide to us is very important We committed to protecting your privacy in all your dealings with us and we are bound by the Australian Privacy Principles contained in the Privacy Act 1988 and any other relevant privacy legislation.

CONSENT

By submitting your personal information to us, you agree to the transfer, storage and processing of your personal information in accordance with this Privacy Policy (“Policy”).

THIS POLICY

This Policy outlines how your personal information is treated and forms part of our terms and conditions. This policy explains:

  • what information we collect

  • how we collect your information

  • how we use your information

  • how and with whom we share your information

  • how long we keep your information and how it is stored

  • how we secure your personal information

  • our approach to sensitive personal information

  • the rights you may have in relation to your personal information

  • how we communicate changes to this Policy

THE TYPES OF PERSONAL INFORMATION WE COLLECT

The personal information we collect may include:

  • your name, contact details, billing and delivery details

  • details, such as date of birth, as supplied by you

  • history of your purchases

HOW DO WE COLLECT INFORMATION FROM YOU?

  1. Information we collect when you visit our website (“Site”)

We will collect personal information that you provide to us when you:

  • create an account on our Site

  • place an order through our Site

  • fill in forms on our Site, for example to leave feedback, rate and review products with or without photos and/or videos

  • subscribe to our mailing list

We will also collect certain information automatically when you visit our Site, in particular:

  • when you access our Site, we use “cookies” to make it easier for you to use our Site. These cookies record data about the pages you browse and the activities you carried out during your visit.

  • we record details of the resources that you access to visit our site (for example, URL addresses, traffic data etc.)

  • we record information about the type of device you have used to visit our Site, your device settings and the cause of any system errors. Your device manufacturer or operating system provider will have further details on what information your device makes available

HOW WE USE YOUR INFORMATION

We will use your information in the following ways -

  1. For the performance of a contract between you and us:

  • to provide you with an account on our Site, if you choose to sign up for one

  • to fulfil any order that you place with us

  • to collect payment from you

  • to provide you with a receipt

  • to protect and defend our legal rights and interests

  1. Where we have a legitimate interest in using your personal information:

  • to administer and monitor our Site, including to ensure that content is presented in the most effective manner for you and for your device and to allow you to participate in interactive features when you choose to

  • to analyse any feedback that you provide on our services and to improve our services

  1. Where you have provided your consent to our use of cookies:

  • to remind you that you have items in your basket or that a transaction is incomplete (this is recorded through the use of a cookie file).

  1. If you have consented to receive marketing information from us, we may use your information in the following ways:

  • we will process details of your previous transactions and contact you by email with information about goods and services similar to the merchandise you have purchased (however we never store your payment details).

  • if you have consented to us doing so, we will share your information internally within RAG in order to send you tailored offers or other information we believe will be of interest.

  • if you provide your mobile telephone number and if you have consented for us to do so, we may contact you with marketing messages which have been tailored to match your preferences.

If you do not supply the personal information we request from you, we may not be able to complete your transaction, deliver your purchases, provide you with the information you have requested, accept your entry into any promotion or competition, or consider your job application.

 

HOW AND WITH WHOM WE SHARE YOUR INFORMATION

  • We share your information with our core service providers and third party platforms as required for our business to function; for example, to Australia Post and Startrack who assist us with fulfilling deliveries and the third parties we engage to provide IT systems support.

  • We also use services offered by Google, Facebook, Instagram and other similar social media platforms to better tailor our marketing communications and for targeted advertising. As part of this process, some personal information, such as your email address, is provided to the relevant third party, however for security purposes this data is “hashed” prior to being shared. Hashing is a process of identity masking or “pseudonymisation” which means we do not disclose your email but are able to link your social media presence and our website. Your personal information may be transmitted to countries outside of Australia and the European Economic Area

  • We receive insights from Facebook about the effectiveness of our advertising campaigns which you experience on our website and social channels, which helps to better target our advertising.

HOW LONG WE KEEP YOUR INFORMATION

We retain the information you provide for the following periods:

  • for as long as you subscribe to receive marketing information

  • in the case of any contact you may have with our Customer Care team for as long as is necessary to provide support-related reports and trend analysis

HOW WE STORE YOUR INFORMATION

Your information may be processed by our employees or by the employees of our service providers or third parties, to the extent necessary to fulfil your order.

We will keep the data which we collect from you on a secure server. Any information relating to credit card details is handled by a PCI DSS compliant third party and encrypted using secure server technology. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access and require our service providers to do the same.

HOW WE SECURE YOUR PERSONAL INFORMATION

Access to your personal information is limited to those individuals who require such access in order to perform their duties and responsibilities. Any personal information held by a third party storage provider is done so under strict contractual obligations of confidentiality and non-disclosure.